Knowledge Base

Ticket Priorities

Ticket Priorities for Clients

Low: the issue is not impacting your business too much at present but needs to be fixed eventually

  • Example:you need a captcha to stop spam emails

Medium: the issue is impacting your business but not severely and should be fixed soon

  • Example: a social feed  not showing correctly or a non essential web page broken

High: the issue is impacting your business greatly and needs to be fixed as soon as possible

  • Example: dynamic information not showing correctly and it is outdated

Critical: the issue is stopping your business from running properly and needs to be fixed NOW. 

  • example: a checkout issue where business has come to a complete halt. 

 

Note: Priority can also be set in the subject line when emailing.

 

Ticket Priorities for Weismann Web

Low: we will attend to these tickets with our normal development schedule

Medium: we will attend to these tickets as soon as a developer is free from high and critical priority tickets

High:  we will attend to these tickets ASAP, if possible, concurrently with critical, or after a developer is free from  critical tickets.

Critical: we will attend to these tickets as soon as we see them. What that means: These tickets are our highest priority, regardless of other work in our queue. Our development team will work on the ticket during the night (12am-11am) if it has not been resolved by Henry already. Note: this level of ticket priority as of Jan 1st 2023 is only available to retainer clients as we transition to a retainer business model.


 

Please rate this article to help us improve our Knowledge Base.

0 0